Response Point - McKinney, TX

Small business communications made easy.

Microsoft Response Point is an advanced phone system software designed especially for small businesses that have from one to 50 employees. The user-friendly Administrator software empowers an average computer user to set up a phone or make system changes in minutes. The unique voice-activated user interface helps instantly connect employees and customers with the people or information they need. With the entire system in one affordable package and support for both traditional phone service and voice over Internet protocol (VoIP), the Response Point phone system is easy to manage and easy to use, and is a great choice for any small business.

Respond quickly to customer needs

Automatically route calls to the right person, whether they're in the office or on the road. Employees don't have to wait by the phone, and all callers and customers receive the same VIP treatment, every time.

• See caller details with screen pop-ups.
• Specify callers who can ring you directly, bypassing the receptionist.
• Integrates easily with Microsoft Office Outlook® contacts.
• The voice-enabled Automated Receptionist manages common requests and increased call volume smoothly and professionally.

Reach customers and colleagues easily—from almost anywhere

Take and make customer calls away from the office. Calls can be automatically routed on a Voice-over Internet Protocol (VoIP) line, helping you avoid exorbitant long-distance rates.

• Route calls to the right employees whether they're in the office or on the road.
• Send voicemail to e-mail for easy access.
• Ring all the phones in a particular department for quick access.

Add new phones and users quickly

An average PC user can add and manage up to 50 users—with no special phone training or additional license fees.

• Add and change users with a few mouse clicks.
• Adjust staffing peaks and valleys flexibly.
• Move office locations with minimal interruption in customer service.

See Microsoft Response Point Demo

Response Point features at a glance

Adding New Employees

• Scales to 50 employees (with no additional license fees).
• Setup configuration wizards make changes easy.
• Auto discovery of new phones.

Mobility

• Call forwarding for employees on the go.
• Voicemail to e-mail forwarding.
• Office Outlook contact integration.

Voicemail and Call Routing

• Ring all the phones in a particular department for quick access.
• Manage call logs effortlessly through e-mail.
• Park, retrieve, and forward calls.

Customer Responsiveness

• Transfer calls easily between employees or departments.
• Pop-ups reveal details about callers.
• The voice-enabled Automated Receptionist provides fast, professional response 24x7.
  
  
  

Contact us today for more details.